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FAQs and Policies

Warning and lookouts: Our product is for external use only. Do not use on broken or abraded skin. When using for the first time, test on a small patch of skin and wait 30 minutes. Discontinue use if redness or irritation occurs. If redness or irritation persist, contact a physician.
Some essential oils have properties that can be irritating to skin or properties that make them undesirable for use during pregnancy. The essential oils are extremely diluted in our product but it is wise to be aware of these properties.
The following are only oils that we use in our products and the list is not intended to be exhaustive.
Cedarwood: Do not use while pregnant.
Cinnamon: Cinnamon can sensitize the skin, which means that although you do not have an allergic reaction the first time, you may develop one over extended use. Do not use while pregnant.
Citrus: Citrus oils (orange, lemon, lime and the like) increase photosensitivity and can increase the risk of sunburn while exposed to direct sunlight.
Clary Sage: Do not use while pregnant.
Clove: Do not use while pregnant.
Ginger: Do not use while pregnant.
Jasmine: Do not use while pregnant.
Nutmeg: Do not use while pregnant.

Return/Cancellation policy:
In the case of returns/cancellations contact us at sales@burningtreecreations.com as soon as possible.
  • Cancellation before shipping: Refund in full.
  • Unopened return within 30 days: After contacting us through email and receiving authorization, ship the product back to us and we will offer a full refund minus the cost of shipping and/or a $5 restocking fee. Buyer pays return shipping cost.
  • Unsatisfactory product within 14 days: Partial refund or replacement product.
If you do not bring the issue to our attention within the specified time constraints, we may not be able to accommodate your request, but we value your satisfaction: please ask us, and we will do our best to make you happy. We want you to love our product and service as much as we do!
  • Holiday returns: For orders placed between November 15th and December 30th the deadline for unopened returns or unsatisfactory product is extended to January 30th of the following year.

Shipping policy:
We ship within the United States, using DHL Ground. Shipping and handling is typically a flat $7 charge, though we frequently offer free/reduced shipping prices - see promotion details for specifics. If we are unable to fill your order in a timely manner for any reason you will be contacted via email within 48 hours.

Terms of Use:
  • Unauthorized use of coupon codes will cause your order to be cancelled.
  • A custom request is not guaranteed to be fulfilled, though we will do our best to accommodate such requests.
  • Custom requests are subject to alternative pricing.
  • We will do our best to quote an accurate price as we are designing a product to meet your request, but those estimates are not guarantees. If you accept the quote you will be obligated to pay the end price, because we may need to buy supplies exclusively for you.
  • We will meet your pre-determined budget for a custom request, but this means that we will use ingredients sparingly if your budget does not accommodate the adequate use of these ingredients.
  • It is not permitted to resell any of our products without our express permission.
  • Any samples received are not labeled for resale.


FAQs: We don't have any yet, but we look forward to getting some!


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